Chatbot - AI Chatbot Services in US | ✔ Rich Messages ✔Robust API

Why Should Businesses Avail AI Chatbot Services in an Age of E-Commerce?

In this modern era, the best way to boost revenue levels is to take your business online. People these days prefer to shop their desired products online, as they don’t want to leave their comfort zone and search for products in the market.

Businesses are au fait with this factor, and thereby looking to putting their best foot forward to establish themselves in the e-commerce world, driven by chatbots. It doesn’t take a rocket scientist to comprehend that online shoppers will try to chat with a company on its website if the need for customer support arises.

If industry reports are anything to go by, 79% of customers prefer to avail desired resolutions through live chat. This large pile of queries on the website is best served through customer service chatbots.

There was a time when the voice channel was the first choice of customers seeking assistance, but the tables have turned as digital service mediums are grabbing attention due to their low response and resolution time by using live chat and chatbots

Therefore, customers expect delivery of preeminent solutions as soon as they send a service request online. Here, having AI chatbots in customer service operations could be fruitful, because bots driven by Artificial Intelligence not only save you a significant amount of money compared to live chat, but also aid in surpassing customer expectations.

For unrivaled AI chatbot services, you can trust OnlineWebSolutions. We have been providing AI chatbot services since they arrived on the customer support scene, therefore, we are a crackerjack in this field.

Business owners shouldn’t take their chances when it comes to chatbots integration, as rendering poor support service online could make a thundering negative impact on sales growth.

According to a study by FurstPerson, 77% of customers don’t do business with those companies that don’t offer live chat support service.

A report by ICMI has stated that customers who engage with a company through chat or other online means are worth 4.5 times more than ones that don’t

According to the words of Forrester, businesses that offer chatbot solutions witness their profit levels increase by 48%.

So, if you don’t want to see dwindling business growth, avail AI chatbot services from OnlineWebSolutions right away!

Are Customers OK with Live Chat Support Services Provided by AI Chatbots?

Ok? Customers love to be assisted by AI chatbots. Here are some stats that will tell you about the same:

95%
of customers believe chatbots build better live chat support experience
64%
of Americans believe 24/7 service is an exceptional feature of chatbots
57%
of customers like to be assisted by chatbots due to immediacy.
55%
of customers say positive words about those brands that have chatbots to resolve queries.
40%
of customers don’t seek a human response when chatbots are there to assist.
27%
of US customers believe chatbots act as a catalyst while making a buying decision.

These stats should be enough to understand that delivering unparalleled chatbot solutions is the key to winning customers’ hearts. Want to partner with an established chatbot service provider? OnlineWebSolutions, with awesome live chat support agents in the form of chatbots, can become your ideal partner!

Critical Response to Chatbot Experience

A chatbot is a subset of Artificial Intelligence, which is capable enough to take decisions and chat on behalf of an organization without any need for human intervention.

Chatbots regulate the flow of services from the end of an organization to the customer through the digitalized medium of audio and text, implementing Natural Language Processing (NLP) for analyzing the matter of concern.

According to the reports of HubSpot, there are more than 5 billion registered and active users on various messaging applications that are available on the Apple app store and Google play store.

Therefore, in order to manage the crowd through satisfactory resolutions, the organizations are installing predictive methodology as AI-based chatbots, with the benefits of advanced solutions and minimal risk factor along with lower cost incurred.

Major Specifications of Chatbot

In the year 2018, according to the reports of The State of Chatbot, 64% of online customer quoted that the best feature of a chatbot is its 24*7 customer service.
According to the quotations of Outgrow, chatbot bolsters savings by upto the 30% of customer support cost.
In the year 2018, according to the reports of The State of Chatbot, it is believed by 37% recipients that chatbot is capable enough to cater responsive solutions by its feature of prediction for quick solutions in times of emergency.
In the year 2018, according to the stats of G2’s Facebook Chatbots Guide, the businesses with live chats or chatbot software registered a satisfaction (CSAT/CX) rate of 73%.

Quests for Chatbot vs Application

The advancement of AI-based chatbots in the structure of businesses has raised brows to create comparison amidst the chatbot and application for the purpose of restoration of a business’s core value in the favour of revenue generation.

Let’s discuss the major quest that the regular customer witnesses in the roadmap to success with the implementation of Chatbot and Application.

Does Chatbot offer Comprehensive Service of 24 Hours for Connecting with the Business?

According to the report of Chatbots life, 2019, the topmost business sectors ruling the belvedere with recognized services of a chatbot are real estate, hospitals, finance, education and travel.

Also, these sectors are believed to cater to the customer in a more productive and informative way. The chatbot eliminates the need for physical executives at another end of the screen to deliver a resolution through predictive instinct as a comparison to the application’s assistance.

Acquire.io indicates a report of 2018 quoting the statement that 40% of millennials communicate with a chatbot on a daily basis for propagating businesses.

Thus, according to The State of Chatbot, a collaborative report by Drift, Audience, Salesforce and Myclever gives the comprehensive image for 24-hour customer support service in an illustrative manner via the chatbot.

Chatbot FAQ’s

What is the purpose of a chatbot?

A chatbot is a piece of software that has been programmed to conduct a conversation. We can think of chatbots as Natural Language Processing systems that can respond to human communication. This communication can be via different modes like text, voice or a combination of the two.

What platforms can a chatbot use?

A chatbot is an AI powered software that can effectively communicate with people in a lucid and intelligent manner. A chatbot stimulates communication through messaging applications, websites, mobile apps or smartphone assistants like Ok Google or Siri. Thus, a chatbot represents the closest interface of the communication between a man and a machine. However, a chatbot is criticized by many as a simple question-answering AI powered robot.

Can a chatbot learn and improve?

Yes, it can! A chatbot is a computer program that has been developed to communicate with humans through the internet. Let us look at it in a bit of detail. The first thing that comes to our mind regarding the chatbot is the method that it uses to communicate with humans. As already stated, a chatbot is powered by AI. This means that it has the ability to learn to respond over a period of time. Initially, when a chatbot is programmed, it responds by scanning words to make meaningful sentences and then delivers answers from its database.

Why chatbots are significant in today’s information age?

The world has undergone a revolution in the sphere of communication. It is pertinent to mention that in order to meet the required demands of customers, the manpower available is insufficient. This is where chatbots enter the market. By virtue of their intelligible communicating capability, they are able to deliver the customer satisfaction that would otherwise not have been possible. In this way, chatbots serve the dual benefits of customer engagement and operational efficiency.

Which chatbot application is the best?

There are various applications, tools and processes that can be used to develop a chatbot. The suitability of a chatbot application depends upon the use it is put to. Be it Natural Language Processing or Machine Learning, a chatbot may use a combination of the two depending upon the use case scenario.

Is there an example of a widely-used chatbot?

There are numerous examples of a chatbot. Siri is one of the most famous chatbots that Apple users are provided with. The best thing about Siri is that it uses voice queries to answer questions and even goes on to forward recommendations to the users related to the genre on which questions have been asked.

Swelly is one of the best Facebook messenger chatbots. In e-commerce, e-Bay has one of the earliest examples of a chatbot in action.

What is the purpose of a chatbot?

The main purpose of a chatbot is to reduce the workload that the industries are burdened with currently. When we talk about chatbots, the first picture that comes to our mind is the communication industry. However, broadly speaking, chatbots are rapidly being used in a large number of industries with the basic purpose remaining the same, which is to support business teams in their day to day relations with customers.

Do we really need a chatbot for improving customer satisfaction (CX)?

In the current times, the need of a chatbot is most vital. This is because a chatbot is available all the time irrespective of local time and geographic location. It should also be mentioned that a chatbot is less prone to errors and delivers commendable customer satisfaction round the clock.

Is a chatbot Artificially Intelligent?

When we speak of a chatbot, we are actually referring to a programmed version of Artificial Intelligence. In other words, a chatbot, by definition, is an AI powered computer program which is used for the purpose of communication without any human intervention. So, we conclude that chatbot and Artificial Intelligence are related but not the same.

How does a chatbot use AI?

Though a chatbot is devoid of any human assistance, the best thing is that it learns by interacting with humans. A chatbot can interact with a user via a communication channel and learn the art of interaction. All this becomes possible by Artificial Intelligence, which can be described as the backbone of every chatbot.

Is Alexa a chatbot?

Alexa is becoming one of the most loved chatbots around the world. As Amazon continues to expand its digital services around the globe, Alexa gains popularity at the same time. With Alexa, Amazon is making its voice control technology available to all the users worldwide, bringing a chatbot into every Home – which is also the name of Google’s chatbot cum voice assistant.

Can chatbots be used for repetitive tasks?

Chatbots are great when it comes to the execution of routine tasks. The best thing about chatbots is that they help in the resolution of more than 80% of various chat sessions.

How can I add a chatbot to my website?

There are numerous ways to do this, but let us briefly explain the process we follow to add a chatbot into your website. The first step is to let us know your exact requirements and analyze your customer demographics and data from customer interactions. Then we create a bot using our dedicated tools. When the bot gets ready and all set for work, we deploy it on your platforms.

Are any big companies already using chatbots for customer care?

Literally speaking, the list of companies who are using chatbots is quite long. To mention a few, Lyft, Spotify, Sephora, Staples and MasterCard are some of the prominent ones.

Show More FAQs

Give Gen Z an Enriched Experience with
Inimitable AI Chatbot Services

First-class AI-Driven Chatbot Services

Why Should Businesses Avail AI Chatbot Services in an Age of E-Commerce?

Are Customers OK with Live Chat Support Services Provided by AI Chatbots?