We make sure agents clear speech training programs with good scores so that they face no problems due to the high speech rate, different accent, etc., while having a word with potential customers.
We always assess the skills of interviewees willing to be part of our outbound call center operations because first-rate training won’t do the trick if incompetent agents are onboard.
Due to strict hiring policies, we don’t let QoH (Quality of Hire) drop, which, in turn, enables us to secure better results for our clients.
Leading-edge technology is in action
Reaching out to the maximum number of potential customers is a must if you wish to take your business forward via outbound calling. This can be possible if cutting-edge technology like IVR, predictive dialer and chatbot are being employed during the outbound calling process.
To exceed clients’ expectations, OnlineWebSolutions always keeps itself updated with the ever-transforming technology. To make certain that set targets are achieved by the end of the day, we use an automatic dialer system that ensures 40 to 50 minutes talk time. This is far higher than manual dialing, which hovers around talk time of 10 to 15 minutes.
Besides boosting agents’ productivity by 200-300%, an automatic dialer system helps to minimize agent idle time.
Another tool which helps us to deliver splendid outbound call center services is ‘VMD (Voice Mail Detection).’ VMD saves agents’ time up to 50% by automatically disconnecting those calls which are going to be connected with the voicemail system of prospects. What’s more, VMD pares telephone costs, which as a positive repercussion, lets us deliver first-rate outbound call center services at a nominal rate.
Effective call scripts
To enjoy a high success rate, covering all the bases is instrumental, right? To ensure our call agents don’t make silly blunders while conversing with potential customers, we provide well-developed call scripts.
Well, OnlineWebSolutions is famous for leaving no stones unturned. Plus, error-free call scripts help agents speed up the conversation and tackle intricate questions asked by prospects with aplomb.
We also aim for building customer relationships whenever we make sales-related calls to our clients’ current patrons.
Now you know how OnlineWebSolutions secures better results while handling outbound call center functions, so approach us and put your business on the path of progress.
